How long has TasTech been operating?
For 26 years, 7 months & 20 days (since April 1998).
Do you take credit cards?
Not currently sorry.
How does Internet Banking work?
It's easy, and very safe. Once your order has been entered we will email our bank account details to you. You can then log into your bank's online banking website
and choose "Make a one-off payment" (or similar, depending on your bank). We will confirm by email when your payment appears at our end (Westpac will appear immediately. ASB, BNZ & Kiwibank within 1-3 hours. ANZ is still processed overnight though :(
Can you open a credit account for our business/department/school?
Yes, if you are purchasing for a Government department (or school, university, etc.) then we are happy to invoice out your order so long as a valid purchase order number is provided (we will need the email address of your accounts payable person too).
Business accounts are handled on a case by case basis (once a trading history has been established).
What is the address for pickups?
We are located near Barrington Mall which is in Spreydon, Christchurch. Our pickup address is now emailed to you once your order has been confirmed. We found that listing it online
created problems for people who expected all items to be carried in our local stock :)
How much is freight?
We will advise of the total courier cost once your order has been processed. This allows us to use the cheapest and most efficient freight option available. Please see the
Shipping page for details.
Do you ship to PO Boxes?
No sorry - our couriers will only deliver to physical addresses.
Do you ship outside of New Zealand?
No sorry - we only ship to NZ addresses.
How do I change or cancel my order?
If you need to cancel or change an order please just send us an email and we will cancel or change it for you. If you want to add something
to an order which hasn't yet shipped, you can just place a new order with a comment that it needs to be shipped with the other order (or just email us and we will add for you).
How do I order a customised desktop computer?
You can use our
system editor to customise a system to your needs. Just select a base system and make your changes to suit!
I've forgotten my password - can you tell me what it is?
We can't see your password (it's one-way encrypted). Please use the
forgotten password page to reset it.
What does OEM mean?
OEM stands for "Original Equipment Manufacturer". Basically an OEM product is designed for system builders to install/supply with pre-built computer
systems. These products do not have retail packaging, and may not even come in a box, however they are normally supplied with drivers and the product itself is usually no different to the retail version.
Can you renew our company's Symantec/Microsoft licenses?
Yes. We can quote and renew your licenses for Symantec, Microsoft, Trend Micro, Kaspersky, VMWare and more! Please email us for further details.
What is the "Latest Products RSS Feed"?
It's a specially formatted list which can be read by most browsers and RSS readers (this allows you to view our new products and specials without actually visiting the site).
What does "
available" mean?
It means this product is currently showing as available on our last supplier stock update (usually updated daily). However because this data is not
available to us in real-time there may have been changes which will be updated the next day. Orders are also checked manually to increase accuracy
and minimise the possibility of any delays. A product shown as available does not necessarily mean we are holding physical stock of that item, and it may
need to be ordered in for you (typically 0-2 days if not in our local stock).
Can I order a product with a red cross next to it?
Yes. If that item is the only product on the order it will ship when it becomes available (ie. backordered). If your order contains a mixture of ticks and
crosses, we will advise you of possible options before it's processed.
What are the "Uncategorised Products" in my search results?
These are products we haven't categorised yet, but could be ordered in for you if required. Some of these products may require payment in advance, and some can only be couriered direct to you.
I saved an item in my cart yesterday, and today that item's price has increased. Can I still have yesterday's price?
Usually we cannot backdate pricing as new stock has probably just landed at a higher price. However you are welcome to ask as it may still be possible.
I purchased an item yesterday, and today I see that same item has decreased in price. Can I have a refund?
Unfortunately not as we would have also paid the higher price. Please note that this will often work in reverse too (i.e. the price increases the day after
you purchase it).
Why do I get the message "Your login session has ended"?
In order to keep your data confidential your session will automatically expire after about 18 minutes of idle time. This helps protect your data in case you leave your computer without logging out. You can prevent this message by clicking the "Remember Me" option on the login screen.
I can't checkout my order - do you know why?
There could be several reasons this might happen, but to use this site you must have cookies enabled and you should also have Javascript enabled. You
could also try deleting all cookies for "tastech.co.nz" in your browser. If you continue to have problems please email us so we can look into it further for you.
Why do some parts on your site not display properly for me?
If you are using Internet Explorer 7 (or below) our site will probably not look very good (nor the rest of the internet for that matter :) As we no longer support these older browsers and highly recommend upgrading (Firefox or Chrome is recommended for older systems). Also if you are using IE8 then make sure "Compatibility View" is turned off.
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